Every fish is sent
healthy and colorful as per international standard.
All shipments are accompanied with health certificates for live tropical
fishes from The Royal Fisheries Department of Thailand for a fee of $15 per
shipment and/or (if you order Aquatic plants) Phytosanitary Certificates
from The Department of Agriculture of Thailand for a fee of $35 per
All prices can be found in our price
list. Prices are quoted in US dollars and cents. In addition to the price of
the product, we charge a packing fee of US$8 per box for discus and betta,
US$6.50 for other fish. There's also a handling fee of US$70 per shipment.
Product prices in our price list are floating prices, which correspond to
changes in currency as well as market variations. Prices will be updated as
frequently as required. You can assume that the prices seen in the latest
version of our price list are the most updated prices, and we'll accept the
prices indicated in our list even though the actual prices have changed but
not yet updated.
Fish are quarantined and
delivered within 7 working days after full payment is received. This is to
allow time for conditioning the fish for export and preparation of necessary
Delivery is also subject to airlines approval of shipping space and customer
confirmation of shipment. You must specify at point of purchase what
documents are required to avoid delay in shipment.
for fishes can be packed into1/4, 1/2, 3/4, or 1 box accordingly.
fishes are packing in plastic bag, and placed in polystyrene-foam
box and followed with corrugate box.
Fishes are packed in polyform boxes. The
dimension of the boxes are 60 x 45 x 30 cm. (About 23.6 x 17.7 x 11.8 in)
The weight per box is between 16.50 kg to 20kg , depending on the type of fish and
packing density involved.
Packing charge per box :
US$ 10 for Cichlids , Discus and Bettas (or others
that need individual fish packing),
US$ 8 for other fishes.
The packing densities listed on the
price list are only indications for fishes packed to endure flight duration
excluding unforeseen delays during transit. We reserve the right to alter
packing density according to the prevailing situations at time of packing
- minimize possibilities of DOA (Death On Arrival) while keeping an eye on
the absolute need to economize on freight charges.
- give allowance to sensitivity of the fish being shipped
You will be advised of the changes needed to be made to packing densities
before the orders are processed. Buyers bear full responsibility (without
DOA guarantees) when they make requests for fixed density packing.
your fishes do not arrive alive or if they die
within 24 hours after receiving them at the
airport, we will replace them for FREE.
The following conditions apply:
1. You must take immediate delivery of your
order upon its arrival.
2. Please make sure that your water quality is
3. You must acclimate the new arrival fishes.
Under normal flights/shipment conditions our
records have shown more than 95% alive on
arrival at destination airport.
We will replace the dead specimen on your next
order. Pictures of dead fishes must be sent to
us immediately within 24 hours after the receipt
of the fishes. We only accept quality pictures
which clearly reveal the quantity in detail.
Our guarantee does not cover the cost of
shipping or applicable packing charge.
The guarantee and claims are strictly valid
within 24 hours after receiving the fish. Upon
discovering DOAs, please report back to us with
proves as soon as possible.
Please note that upon discovering evidences
pointing towards fraudulences, we obtain the
rights to reject the suspected claim. Please be
reassured that we do not want to risk losing any
honest customer, and we will not terminate a
claim without obvious prove. If you have any
question regarding this aspect, please contact
our customer support for more information.
In the event of loss due to flight delays or
mishandling by airplane, we advice you to check
the fishes immediately upon the receipt at the
airport, preferably with the personnel who bring
out your boxes.Claims should be immediately
lodged directly to the airline concerned. If you
do not carry out the above procedures, you risk
the possibilities of getting your claims
rejected. Please note that we are not liable for
such DOAs. In any event, you're advised to keep
We reserve the right to change the above Terms
and Conditions without prior notice.